to Choose a Web Designer - Our Answers
How long have you
been designing web sites?
We created our first web site
in 1995, before Netscape, Internet Explorer, Google and
Earthlink were even around.
How long have you
been in the business of designing web
We created our first commercial
web site in 1996. Trailhead Web Design
was formed at the end of 1996 and the Trailhead
web site was created a couple months later.
Do you plan to be
in the business three years from now?
Yes, we have grown our business
slowly so that we can offer excellent customer
support and maintain a healthy business
What software and
tools are you familiar with?
We primarily use WordPress to create your web site.
In the past we have used Adobe Dreamweaver,
Flash and Fireworks to create our sites. For graphics we use Fireworks,
Illustrator and PhotoShop.
What are your strengths?
Customizing the project to what
the client wants, listening carefully,
evaluating, making suggestions and then
creating the web site in a professional
and honest manner.
How do you plan to
find out what I need and or want on my
We've found that the most efficient communication is through a combination of email and telephone. Our experience is that face to face meetings are generally not as productive nor essential for the vast majority of the web sites we create. Additionally face to face meetings add to the cost of the project. Every step of the way we'll
help you to understand the process and to
make good decisions. We'll explain all the
costs up front and consult with you on changes
and progress of the site. You'll be able
to observe the growth of the web site as
we work on it and we'll wait for your final
approval before going live with the site.
If you would like to know more about the process and steps involved in creating a web site please visit this page.
How well and efficiently
do you communicate with clients?
We respond to emails throughout
the day. Changes and
work requests are usually completed in
a 48 hour period. Change requests must be initiated through email.
What other kinds
of web sites have you done?
We have done web sites for illustrators,
photographers, organizations, health care,
individuals, schools, travel agents, health
and beauty companies and many others.
Can I see some of
your other web sites?
Sure, go to the portfolio
section of our web site and you will see some of
our more recent sites.
Can I talk to some
of your other clients?
Absolutely, but out of respect
for their privacy we aren't going to post
their names and numbers right here. Just
How much does it
cost to create the complete web site?
As low as $999 and then up to $10,000. Complete costs.
What are the additional
costs after the initial web site creation?
Hosting, domain names and maintenance
are the primary costs. Hosting is $120/
year, domain names are $19.95/ year each and
maintenance runs $75/ hour. See our real costs summary for more details
What kind of web
site maintenance do you offer?
After the site is complete we
offer 1 hour of additional maintenance
included in the price. After that our
normal hourly rate is $75/hour.
Will you help me
setup email and my computer to better
work with the web?
We don't offer onsite service but we can make some recommendations for reliable technicians. We do provide an extensive support section with step by step video tutorials. You can also download the software
free from our web site and install it yourself.
How do I make changes
to my web site after it is complete?
Most of our clients choose to
email their changes to their site and then
we update the site within a few hours.
Some of our clients update the site themselves.
Who owns my domain
We register it for you but you
own it. If you ever chose to stop working
with us you could take your domain name
Who owns my web site
and the work done on the web site?
You do. Our contract with you
is pretty clear. You hire us to create
custom work for you and you own it.
What if I decide,
after the project is complete, to change
We hope you don't, but if you
do we could give you your whole web site
on a file and your designer would be able
to use all or some of the web site we created.
Will you submit my
web site to search engines and Internet
Yes, after we finish your site
we automatically submit to the major search
engines - after that we can resubmit the
site again as needed to keep your
rankings high. It only takes a little while
and we just take the time out of the included