Support - Frequently Asked Questions

How do I access my webmail?
Go to www.yourdomainname.com/mail

What is my POP3 Mail Server (used for checking mail)?
mail.yourdomainname.com

What is my SMTP Server (used for sending mail)
mail.yourdomain.com (ex. mail.trailheadweb.com)*
*If this setting fails, please contact your ISP.
Some ISP's require you to use their SMTP settings.

What is WebMail Login (Username) / Email Username?
Your complete email address (ex. support@trailheadweb.com)

How can I see my web stats?
Go to www.yourdomainname.com/cgi-bin/awstats.pl

How do I set up my email?
Directions for the most popular email clients can be found here.

How do I access my hosting control panel?
Go to www.trailheadweb.com/controlpanel

How do I retrieve my hosting control panel password?
Go to www.trailheadweb.com/controlpanel and click on Lost Password. The password will be emailed to your contact email that we have on file.

How do I see my billing statements?
All of your billing statements are available in your hosting control panel under "Billing Statements"

How do I make a payment?
You can update your payment information in your hosting control panel under "Billing Info". Step by step instructions can be found here.